This guide covers the essential steps you should complete before sailing with Holland America Line, including checking in online so you can access your boarding pass, providing passport and contact details, arranging travel documentation and visas, and preparing key items to ensure smooth embarkation.

HOLLAND AMERICA IMPORTANT INFORMATION

Let’s get you ready for a smooth sailing holiday. See below some important information and steps to complete before you head out on your cruise/tour. This page includes information on the following:

• Online check-in and access to travel documentation.
• Adding shore excursions, activities and drinks packages.
• Downloading the cruise line app to enhance your onboard experience.
• Other important information ahead of your cruise.

IMPORTANT INFORMATION BEFORE YOU PROCEED

You will require your cruise line booking number to check into your cruise. This can be found on email correspondence as Booking reference number or on your booking confirmation in the PDF detailing your itinerary under the Supplier Booking Number. If you cannot find it, please call us and we can provide it to you.

HOLLAND AMERICA ONLINE CHECK-IN:

To retrieve your cruise ticket/s, you will need to complete your online check-in with the cruise line. For your booking on Holland America please follow the directions below and print your e-ticket/s to take to the pier for check-in. If you have not done so already, you must first sign or create an account at Holland America Cruise Online Check-in and fill in your online registration. This is a requirement of the cruise line and must be completed.

TRAVEL INSURANCE REQUIREMENT

We strongly recommend you purchase comprehensive international travel insurance that has both cruise and COVID coverage. Certain ports of call may impose a requirement that you hold travel insurance if you are medically disembarked from the ship. International medical and repatriation costs can be high and are outside the scope of Australian Medicare.

NOTE: Guests traveling on a South Pacific cruise that calls on New Caledonia (Noumea or Lifou) must present printed proof of travel insurance at time of check-in. The selected international travel insurance must have both cruise and COVID coverage. Guests may also be requested to present it during the cruise. Any guest who is unable to provide proof of holding suitable travel insurance will be denied boarding.

HOLLAND AMERICA NAVIGATOR APP

Download the app before your cruise, log in, and immediately start using Navigator

Personalize your cruise experience once you’re on the ship with Holland America’s free mobile-friendly tool. Plan your daily activities, browse and purchase shore excursions, view restaurant menus, make dining reservations, check your account balance and more. 

For android devices – download from Play Google.

For apple devices – download from the Apple Store.

Once you’ve completed online check-in, retrieve your digital boarding pass via the app to expedite embarkation at the pier. You can also complete your health assessment and book shore excursions prior to your cruise.

You can find more information about the Holland America Navigator app here Information for Navigator.

See Holland America’s frequently asked questions here FAQ's.